WHAT IS YOUR RETURNS POLICY?

We want you to be delighted with your purchase but if you are not you can return any item within 30 days of receipt as long as it is unused and in its original packaging.
We will be happy to exchange the item for a replacement or to make a refund which will go onto the card which was used when you made your purchase. We are not able to refund any postage charges but we will send any exchange items free of postage charges.

Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, a refund to the value of the lowest-selling price for the returned product will be offered.

HOW DO I RETURN SOMETHING?

You can return an item by post. Please include a letter giving your name, address, email address and daytime telephone number plus a note of what you are returning and why, and whether you want a refund or exchange for another product.

Make sure your items are securely wrapped and send your return to:
Magna Carta Embroidery
The Mill House, Mill Lane
Pirbright, Surrey
GU24 0BN

Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received. Items lost in transit will not be treated as returned.

WHAT IF THE ITEM IS FAULTY?

We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified the fault within 30 days of purchase, then you can return the item under our normal return procedure for exchange or refund. Make sure you let us know about the fault so we can make sure other items are not affected. We will refund any postage on a faulty item, and ensure you are reimbursed for standard return postage on the item.
Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, a refund to the value of the lowest-selling price for the returned product will be offered.

HOW DO I ARRANGE AN EXCHANGE?

If the product you require is still available we will exchange it for you.
Please provide proof of purchase when exchanging an item. If you are unable to provide proof of purchase, an exchange or refund to the value of the lowest-selling price for the unwanted product will be offered.

Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, a refund to the value of the lowest-selling price for the returned product will be offered.